--- title: "Med spa messaging software | Practice OS by AEVA Digital" description: "AEVA Practice OS puts med spa texts, calls and DMs in one inbox. AEVA Digital is a provider of med spa messaging software." url: https://aevadigital.com/platform/messaging --- 1. [Home](/) 2. [Platform](/platform) 3. Messaging # Patient messaging for med spas AEVA Practice OS puts med spa texts, calls and DMs in one inbox. AEVA Digital is a provider of med spa messaging software. [Book a demo](/book-a-demo) [See it working](#demo) ![The Patient dashboard in Practice OS for a demo practice, with Talia Brenner's record, points and appointments on the left and her Conversation thread on the right: Instagram DMs about a first HydraFacial, a text from Marisol about the points she earned, and today's inbound call answered by Mei with the AEVA recap.](/_astro/practice-os-patient-dashboard-2560x1440.BVEEbiHk_ZpG3a7.webp) Practice OS, patient dashboard with the conversation thread. Demo data. See it working ## One thread for each patient Here's Talia Brenner, a demo patient. Her record's on the left, and her messages and calls with the practice are on the right (it starts with an Instagram DM). Next comes a text from Marisol, then today's call with Mei and its recap. Want to reply? Your team can send a template, invoice, payment request or document by SMS, Messenger or Instagram. ![Conversation: Talia's Instagram DMs on HydraFacials, Marisol's SMS for 229 points, 6 min 52 s call answered by Mei Tanaka](/_astro/practice-os-patient-conversation-thread.CLvFp9hr_5Vb0R.webp) Up close: the conversation thread. Demo data. Watch Practice OS ## Patient messaging in Practice OS Watch Practice OS messaging at work. The film has captions, and you can read the full transcript on this page. ![A front desk coordinator smiles at a patient across the check-in desk at Elite Beauty Medical Spa.](/_astro/clip-front-desk.DvIM0PVr_ZsrIaS.webp) A Practice OS messaging walkthrough. What it does ## Answer patients, then follow up Practice OS messaging gives your team one inbox for patient replies. It also runs follow-up campaigns and bulk texts and emails from the same record. - ### One inbox for every channel Whether a patient messages you on Instagram, texts you, or calls you, they all end up in the same Conversations thread. The side panel shows the patient's information. You can respond with a saved template. You can request payment or send an invoice from within the thread. - ### Campaigns that branch on replies Say someone fills in your contact form (or an ad form). Practice OS drops them into a campaign and sends each step on the timing you picked. Once they reply, it stops. Depending on how they answered, it can move them into another campaign. - ### Bulk texts and email Need to reach a whole group? Pick the contacts and send a bulk text or email. Build emails in the simple editor or the drag-and-drop one, and preview them on desktop and mobile. Once an email's out, you'll see opens, clicks and bounces. - ### Funnels for every stage Your campaigns add contacts to pipelines by themselves. There's a reactivation funnel, a pipeline only for ad leads, and custom ones for any group you'd like to watch. You decide what the stages are, so it's easy to see where each patient is. Limits and handoffs ## What does messaging leave to your team? Practice OS messaging sends your campaigns and gathers every channel in one inbox. Patient replies go to your team. ### What it leaves out - A campaign stops sending the moment a patient replies to it. - Texting comes with a monthly SMS allowance, and you can add more when you need it. - Texts can't go out until texting is switched on, which can take up to a week. ### When a person takes over When a patient replies to a campaign, the campaign stops and the reply shows up in Conversations. Your front desk takes it from there, with that patient's details open in the side panel. Experts answer for the results. Getting set up ## From sign-up to your first text You can start right away. Import your own patient data, or AEVA's team can do it for you. 1. Sign up Sign up for Practice OS. Your team can start working in it right away, even before texting is on. 2. Texting details Send us your business details for texting. Practice OS texts patients from a number dedicated to your practice. 3. Planning call Meet with the AEVA team and walk us through how your practice runs, so we build Practice OS around your needs. 4. Training AEVA trains your team on Practice OS. Once training is done, you're ready to send your first text. Migration means moving your patient list and appointment history onto AEVA. Connects to ## Messaging writes to one record Each message lands on the patient's contact card, the same record your scheduling, checkout and memberships use. - [Med spa CRM Every conversation sits on the contact card, next to appointments and payment history.](/platform/crm) - [Scheduling A reminder text goes out a day before each appointment, then again if unconfirmed.](/platform/scheduling) - [Reputation management Patients get a post-treatment message and a review request after a completed appointment.](/platform/reputation-management) - [Med spa SEO A visitor from search who fills in your contact form lands in a campaign.](/marketing/seo) Key facts ## Messaging in short Messaging is live today in Practice OS, and it writes to the same patient record as everything else. In short Practice OS messaging gives med spas (and other aesthetic practices) one inbox for SMS, phone calls, Facebook Messenger and Instagram DMs. It runs your campaigns too, which stop as soon as a patient replies, and sends bulk texts and emails. And every conversation ends up on that patient's record. [See how pricing works](/pricing) ### Messaging at a glance Channels SMS, phone calls, Facebook Messenger and Instagram DMs Texting number A phone number dedicated to your practice Campaigns Timed steps that branch on how a patient responds Email Simple or drag-and-drop editor, with opens, clicks and bounces Reminders A text a day before, then again if unconfirmed Availability Part of Practice OS, which every Growth Engine plan includes Before a demo ## Messaging questions A few quick answers before you book a demo. How much does Practice OS messaging cost? Practice OS messaging comes with Practice OS. You can buy Practice OS on its own or get it with any Growth Engine plan. The pricing page explains both. [How pricing works](/pricing) Can we text patients from our own number? Practice OS texts patients from a phone number dedicated to your practice. Their replies come into Conversations, in the same thread as their calls and DMs. Does messaging send appointment reminders on its own? Messaging in Practice OS texts a reminder one day before each appointment. If the patient still hasn't confirmed, it texts again one to two hours before. [What text reminders do for attendance](/learn/why-a-strong-patient-booking-process-matters) Can we answer Instagram and Facebook messages here? Instagram DMs and Facebook Messenger chats come into the same Practice OS inbox as texts and calls. Your team answers every patient from that one inbox. What happens when a patient replies to a campaign? The campaign stops for that patient as soon as they reply. Their message shows up in Conversations, so someone on your team can pick it up. ## One inbox for every patient Practice OS messaging keeps texts, calls and DMs on one patient record and runs the campaigns that bring patients back. Book a demo, and we'll show you the inbox, a campaign and the record they write to. [Book a demo](/book-a-demo) [sales@aevadigital.com](mailto:sales@aevadigital.com) [1-833-4-MYAEVA](tel:+18334692382)