Data deletion
How to remove your ad platform data
AEVA's software lets a practice connect its own Meta (Facebook and Instagram) and Google Ads accounts, and the practice can disconnect at any time. When a practice disconnects, we stop all access right away and delete its ad performance data within 30 days, subject to routine backups and legal holds, unless the law requires us to keep it. Lead form submissions stay in the practice's AEVA account, where the practice can export them from its CRM.
- In AEVA, go to Settings > Ad Platforms and click Disconnect next to Meta or Google.
- You can also remove AEVA's access from Meta (Business Settings > Partners, or Facebook Settings > Business Integrations) or from Google Ads (Admin > Access and security > Managers).
- AEVA deletes the disconnected account's ad performance data within 30 days, subject to routine backups and legal holds, unless the law requires us to keep it.
How to contact us
To request deletion directly, email privacy@aevadigital.com with your practice name.
If you sent your details to a practice through a Meta lead form, contact that practice directly, because it keeps that information.
AEVA Digital Inc., 312 W 2nd St #2449, Casper, WY 82601
To learn how AEVA uses ad platform data, read the Ad platform integrations section of our privacy policy.