Platform
Every call becomes something you can act on.
AEVA's med spa AI call intelligence turns the phone into something the practice can act on. Every call is recorded, transcribed, and attached to the right patient, then read into a plain-English recap with sentiment, the intents raised, and a clear next step, so the front desk gets better from the conversations it already has.
How it works
Every call, turned into a next step.
Every call to the practice gets recorded, transcribed, and attached to the right patient, so the whole thing stays searchable on the record. From there each call becomes a plain-English recap with a recommended next step. A busy front desk fielding dozens of calls a day cannot re-listen to a single one, so AEVA does that listening automatically.
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Every call on the record
Each call is recorded, transcribed, and attached to the right patient, then made searchable. The phone stops being the one part of the practice nobody can look back at.
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A recap and a next step
Each call becomes a plain-English recap with sentiment, the intents raised, and the key moments, plus a recommended next step waiting for the front desk to act on.
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Coaching and trends
Coaching scores show how each call was handled and where the team can get better. Across every call, practice-wide trends surface the questions patients repeat and the bookings slipping by.
The phone stops being a black box
A front desk fields dozens of calls a day, and almost none of them leave a trace anyone can revisit. AEVA records and transcribes each one and files it on the patient it belongs to, so a manager can search a name or a treatment and read exactly what was said instead of asking three people what they remember.
The read happens for you
The recap does the listening a busy team never has time for. It flags how the caller felt, what they came for, and the moment a booking was won or lost, then names a next step. The front desk walks into the follow-up already knowing what the patient wanted and what to say, rather than piecing it together from a sticky note.
The team gets better from its own calls
Coaching scores read like a second set of ears on every conversation, so a strong booking call and a fumbled one both become something to learn from. Zoom out and practice-wide trends show what patients keep asking for and where booking chances keep slipping, which is the difference between guessing at a training plan and building one from the calls themselves.
Step by step
The life of a call.
Follow one call from the moment the phone rings to the follow-up that books the visit. Each step happens on the same system the rest of the practice runs on, so nothing about the conversation gets lost between the person who took it and the person who follows up.
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The phone rings
The call is recorded and transcribed as it happens, then matched to the patient it belongs to instead of vanishing into the handset.
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The call is read
AEVA turns the transcript into a plain-English recap and a recommended next step.
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It lands on the record
The recording, the transcript, and the recap file onto the patient's profile, searchable beside their appointments, charts, and purchases.
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The follow-up books
The front desk acts on the next step already knowing what the patient wanted, and coaching scores and trends build up call after call.
The difference
Every call, kept and searchable.
A patient asks a good question, gets a rushed answer, and hangs up, and none of it is written down anywhere. AEVA keeps every call in the same place as the visit, so the conversation is an asset the practice can act on instead of a memory that fades by lunch.
| What you are comparing | On the AEVA record | A bolted-on stack |
|---|---|---|
| Where a call lives | On the patient's record, recorded and searchable | In the handset, gone the moment it ends |
| What was said | Transcribed, with a plain-English recap | Whatever the person who answered recalls |
| The patient's mood and ask | Sentiment and intents surfaced per call | A guess on the follow-up call |
| What to do next | A recommended next step, ready to act on | A sticky note, if anyone wrote one |
| How the team is doing | Coaching scores on how each call was handled | Spot-checks and gut feel |
| What patients keep asking | Practice-wide trends across every call | Nobody is counting |
- Where a call lives
- On the patient's record, recorded and searchable
- In the handset, gone the moment it ends
- What was said
- Transcribed, with a plain-English recap
- Whatever the person who answered recalls
- The patient's mood and ask
- Sentiment and intents surfaced per call
- A guess on the follow-up call
- What to do next
- A recommended next step, ready to act on
- A sticky note, if anyone wrote one
- How the team is doing
- Coaching scores on how each call was handled
- Spot-checks and gut feel
- What patients keep asking
- Practice-wide trends across every call
- Nobody is counting
For how AEVA compares to a specific platform, see the compare pages.
Who it's for
Built for practices the phone still runs.
AEVA's call intelligence lives wherever the phone is still where a practice wins or loses money. That covers a med spa with a slammed front desk, a dermatology group, a plastic surgery office booking high-ticket consults, and a longevity or integrative wellness practice whose patients call before they commit. If a patient's first real contact is a call, and a rushed or missed one costs a booking, reading those calls is worth as much as any ad you run.
Practices with a busy front desk
When one or two people answer every call between checking patients in, calls get rushed and details slip. Recaps and next steps hand the team a memory it never had time to keep, so a good caller does not fall through because the desk was slammed.
Practices that spend on getting the phone to ring
If you pay for ads, the call is the moment that spend either converts or leaks. Reading each call for intent and sentiment, then coaching from the calls themselves, protects the bookings your marketing already paid to create.
Practices that field calls after hours
High-ticket patients call when they are ready, and that is often after the desk goes home. A voice agent built into the platform answers those calls, so the ones that used to ring out do not go straight to a competitor.
Connected end to end
A voice agent that picks up.
A voice agent is live and built into the AEVA platform, an available feature on every account. It picks up the calls a busy or closed front desk would miss, and the after-hours calls that used to ring out get answered. Like every other call, an answered call lands on the record as a recap and a next step.
AI call intelligence is one part of the platform that runs the whole practice. See the full platform.
Frequently asked
What practices ask about call intelligence.
Straight answers to the questions practices ask most about AEVA's call intelligence, from recording and transcription to coaching scores, trends, and what the voice agent handles. Anything not covered here, we will walk through live on a demo with your own calls, so you can hear exactly what the recaps read like.
What does AEVA's AI call intelligence do with each call?
AEVA's call intelligence records and transcribes every call, then attaches it to the right patient and makes it searchable. From there it builds a plain-English recap with the call's sentiment, the intents the patient raised, and the key moments, and it recommends a next step. Coaching scores and practice-wide trends build up across every call the front desk takes.
Does AEVA record and transcribe every med spa call automatically?
Yes. Every call to the practice is recorded and transcribed on its own, with no button for the front desk to remember to press. Each recording and transcript files onto the patient it belongs to, searchable beside their appointments, charts, and purchases, so a manager can look back at exactly what was said instead of relying on memory.
Where do call recordings and recaps live in AEVA?
On the patient's record, in the same place as their bookings and history. Because call intelligence shares one system with the rest of the AEVA platform, a recorded call, its transcript, and its recap sit right on the contact, and the recent calls for a patient show up on their profile. Nothing lives in a separate call-logging tool the team has to check.
How does AEVA's call intelligence help coach the front desk?
AEVA scores how each call was handled, so a strong booking call and a fumbled one both become something to learn from. Instead of spot-checking a handful of calls, a manager sees coaching scores across every conversation and can point to the exact call as the example.
What are the practice-wide trends in AEVA's call intelligence?
Across every call, AEVA surfaces what patients keep asking for and where booking opportunities are slipping by. That turns the phone into a source of insight: which treatments come up most, which questions the team fumbles, and where interested callers hang up without booking. You build a training plan and a menu from real calls rather than a hunch.
Is the AEVA voice agent available now?
Yes. The voice agent is live and built into the AEVA platform, an available feature you can turn on. It picks up the calls a busy or closed front desk would miss, and an answered call lands on the record as a recap and a next step, so the after-hours calls that used to ring out finally get read like every other conversation.
Can AEVA's voice agent answer calls after hours?
Yes. Answering after-hours calls is an available feature of the AEVA platform. High-ticket patients often call when they are ready, which is frequently after the desk goes home. The voice agent picks up those calls, and each answered call hands off a recap and a next step onto the record, so an after-hours caller does not go straight to a competitor.
See call intelligence run with the rest of the practice.
Bring the calls your front desk takes every day, and we will walk through the recaps, the coaching scores, the practice-wide trends, and how the voice agent works, so you can hear how much a practice gets from the conversations it already has.