Client support
Have a request? Let us know!
This page is for practices already working with AEVA. Tell us what you need and the team picks it up. New to AEVA and still deciding? Book a demo instead, and a specialist will walk you through it.
What you can request
Pick the request that fits what you need. Existing clients use this page to ask the team for a website edit, a new service or treatment page, an email or text campaign, help with paid ads, or a finance and legal question. If a request is about your growth, our growth team handles it. If it does not fit a category, choose Other Requests and tell us what you have in mind.
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Website update or edit
Hours, staff, photos, copy, or any change to a page you already have.
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New service or treatment page
A new SEO-optimized page when you launch a treatment or service.
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Monthly email blast
A scheduled email to your patient list, written and sent for you.
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SMS or text reactivation
A text campaign that wins back patients who have gone quiet.
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Paid ads
Anything on the advertising side, from a new campaign to a budget change.
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Finance or legal
Billing questions, contract questions, and anything in that lane.
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Other requests
The catch-all for anything that does not fit the list above.
Attachments
Attach a file straight to the form on the right. One file up to 4 MB works for most screenshots, logos, documents, or examples. Have a bigger file or a batch of them? Use the upload form instead, so we have everything before we start.
How fast we reply
Most straightforward requests are handled within two business days. Bigger requests, like a new service page or a new location, come with a timeline we confirm up front.
Send us your request
Tell us who you are, which practice you are with, and what you need. Add as much detail as you can, since a clear description means we can start right away without a round of questions. Set the priority so we know whether this is routine or time sensitive, and we will confirm the request and a timeline by email.
Request received.
Thanks for the details. Your request is with the AEVA team, and we will confirm it and a timeline by email. Straightforward requests are usually handled within two business days.
Forgot a file? Reply to the confirmation email, or send it to support@aevadigital.com.
Your request did not go through. Please check that your first and last name, practice, work email, request type, description, and priority are filled in, then try again.